Refund & Delivery Policy

1. Product Classification

All products available on storefronts powered by the ResellerOS platform are classified as Digital Goods. These include, but are not limited to: social media accounts, digital credentials, access tokens, software licenses, and other non-tangible electronic assets. Digital Goods are non-physical, cannot be "returned" in the traditional sense, and are considered fully consumed upon delivery.

2. Delivery Method

Delivery of Digital Goods is instant and automated. Upon successful payment confirmation from the cryptocurrency payment processor, the purchased Digital Good (credentials, access data, or license keys) is immediately and automatically made available on the buyer's order page. Delivery is considered complete when the content is accessible on the order page. Buyers can retrieve their delivery at any time using their order number and email address.

3. No-Refund Policy

Due to the instantly-delivered and intangible nature of Digital Goods, all sales are final once delivery is completed. Once a Digital Good has been delivered (i.e., credentials or access data have been revealed to the buyer), the transaction is irreversible. This is because:

• Digital Goods cannot be "returned" — once credentials are viewed, they are considered used.
• The seller cannot verify whether the buyer has copied, stored, or shared the delivered content.
• Cryptocurrency transactions are inherently irreversible on the blockchain.

4. Replacement Policy

While refunds are not available, the platform supports a replacement window for defective or non-functional Digital Goods. If a delivered product is demonstrably non-functional (e.g., invalid credentials, locked account, wrong product delivered), the buyer may request a replacement through the store's support system within the applicable replacement window (typically 24 hours after delivery). Replacements are subject to:

• Verification by the store operator or platform administration.
• Availability of replacement stock.
• The issue being reported within the replacement window period.

Replacements are provided as a goodwill gesture and are not guaranteed. The final decision rests with the store operator and/or platform administration.

5. Payment Confirmation

Payments are processed through cryptocurrency payment gateways with a limited payment window (typically 30 minutes). If payment is not confirmed within the window, the order is automatically cancelled and reserved inventory is released. No charge occurs for expired payment windows. Once a payment is confirmed on-chain and delivery is triggered, the no-refund policy applies.

6. Disputes

If you believe your order was incorrectly processed or you received a defective product, you may open a support ticket through the store's support page. The store operator will review your case. If the store operator cannot resolve the issue, it may be escalated to platform administration. All disputes must be raised within 72 hours of delivery. Disputes raised after this period may not be considered.

7. Exceptions

The following situations do not qualify for replacement or any form of compensation:

• Buyer's failure to use or access the Digital Good within a reasonable timeframe.
• Issues arising from the buyer's own actions (e.g., changing passwords then forgetting them, violating platform terms of service of the delivered account).
• Subjective dissatisfaction with the product (e.g., follower count, account age).
• Claims made after the replacement window has expired.
• Duplicate purchases or buyer error in product selection.

8. Reseller Responsibility

Individual store operators (resellers) may have additional policies regarding replacements. Buyers should review the specific store's FAQ and policies before making a purchase. ResellerOS, as the infrastructure provider, is not directly responsible for the quality of individual products listed by resellers, but provides tools and processes for dispute resolution and stock verification.

9. Contact

For delivery issues or replacement requests, please use the "Support" link on the store where you made your purchase. For platform-level inquiries, contact us through the official support channels available on the main website.